Royal Hairdresser Andre Mizelas Murdered in Hyde Park

André Mizelas and Bernard Greenford Hairdressers Journal 5 Aug 1966

André Mizelas (left) and Bernard Greenford – one salon led to another as they followed client demand – image courtesy of HJi – Hairdressers Journal: 5 Aug 1966. Via (special thanks) Dr. Kim Smith – Fashion Design History & Theory, University of East London.

André Mizelas of Andre Bernard fame has fascinated me for a very long time; so when Salon International tweeted, “If you could sit down with one hairdresser and grill them about their career, inspiration and work, who would it be?” I obviously answered, “Andre Mizelas.”

Hairstyle by Andre Bernard 1962
Hairstyle by Edward Morris ‘top stylist’ Andre Bernard 1962 – image courtesy of HJi – Hairdressers Journal

Even though I trained at Ricci Burns (King’s Road, Chelsea 1973) and knew nothing of Andre Bernard, my first pair of scissors were engraved with the name Andre Bernard; they were presented to me by Robert Lobetta (who’d trained at Andre Bernard). The scissors were too small and too blunt, and I either gave them back to Robert or chucked them away – actually, he may have asked for them back!? Anyway, It was Robert who told me about the Andre Mizelas murder and I’ve been intrigued ever since.

The Andre Mizelas Murder

1967-1968 Signal Red Triumph TR51967-1968 Signal Red Triumph TR5 Publicity Image

Here is what little I know; and just to say, I will be adding more information as I discover it – so please call back!

Andre ‘Harry’ Mizelas (André formally changed his name from Harry to André in February 1965) was one of London’s leading celebrity hairdressers of the 1950s and 1960s. By the age of forty-eight, he was a Court Hairdresser and a partner in the Andre Bernard hairdressing chain, which had around 20 salons and employed more than 400 staff. Andre Bernard’s flagship salon was at 10A Old Bond Street, Mayfair, London W1S (the principal salon within was named The Grafton Room after their Grafton St. salon)!

On the dull and chilly morning of Monday 9th November 1970 at about 08.30 A.M., Mizelas left 29, St Mary Abbots Terrace, Kensington (his Regency style home that he shared with his wife Betty of twenty-five years), in his signal red Triumph TR5 sports car for the twenty-ish minute drive to Old Bond Street, just off Piccadilly.

To start off with, he turned left on to the A315 High Street Kensington, and basically headed East towards Knightsbridge, the A4 and Hyde Park corner, in the busy Monday morning traffic – it’s a very simple and direct drive, from door to door it’s about three miles.

At the traffic lights where Kensington Road crosses the top of Exhibition Road, which is just past the Royal Albert Hall, Mizelas decided to turn left into Hyde Park – I assume because of heavy traffic – (Did he always do this? I shouldn’t think so). And then, once through the gates, he turned almost immediately right into South Carriage Drive, heading in the direction of Park Lane.

Turning left into Hyde Park, I assume, must have caused Mizelas’s killer some consternation, for surely he was standing, waiting by the traffic lights / pedestrian crossing on the other side of Exhibition Road – an easy place to spot Mizelas as he approached, flag him down and kill him? But having seen Mizelas turn left into the park, the killer must have vaulted some railings and ran hell for leather through the trees and bushes to catch Mizelas on South Carriage Drive. A witness said that she saw a man leap from the bushes and wave down the car; “Mizelas stopped so suddenly that I had to break to avoid crashing into the rear of his car.”

Mizelas’s natural reaction on seeing the man running across the road from his right would be to break hard and turn left towards the curb to avoid him. The killer must have run in front of the car waving his hand in a way that said, ‘stop I need to talk to you urgently.’ And he’d make his way quickly around to the passenger door – (Was is unlocked? I shouldn’t think so). Mizelas could have easily leant over, pulled the door-handle backwards to unlock and open the door. The killer would quickly open the door, lean in or squat down, pulling the small semi-automatic pistol from his coat pocket, and say something like, “Andre Mizelas?”
“Yes!” And from very short range with a not very powerful .25 cal. Beretta like pistol – Bang! Bang!

Andre ‘Harry’ Mizelas had been shot twice in the head; firstly in the left forehead and secondly in the left temple at about 08.40 A.M.

A young woman, who was riding her bicycle in the park, discovered the body and alerted a park-keeper, “There’s a man in a red car over there who needs help.” she said and cycled away. The park-keeper found the car parked two feet from the curb with it’s engine still running, and Mizelas slumped over the steering wheel.

Obviously there were all kinds of theories at the time, Robert seemed to think the murder had London Mob written all over it! Unsurprisingly then, East End gangster Nicky “Snakehips” Gerard, son of the notorious London hit-man and gangland boss Alf Gerard, is unofficially attributed with the murder.

It is believed Andre Mizelas owed £100,000 (about £1,500,000 today in 2015) to a South London money lender who gave the contract to Nicky Gerard for £5000 (£73,000 today).

However, there were other theories, one being that Andre was having an affair with one of his clients, maybe she was a gangster’s girlfriend, and the shooting was ‘payback’.

Sort of a Postface

On a very personal note, I’ve got to say that I’m on a learning curve; this blog post is going from an article speculating on André Mizelas’ murder in Hyde Park, to a more rounded account of the fall of the Andre Bernard hairdressing chain – there is nothing, or very little, on the internet to help.

It really comes a no surprise to me that Andre Bernard and Vidal Sassoon were involved in some kind of merger talks. At the time, Sassoon’s were by far the up-and-coming dominant force in the hairdressing world, and they were expanding. I would think Andre Bernard’s were feeling the competition and under pressure, especially at the Old Bond Street salon – old school versus state-of-the-art.

I don’t think it matters whether we call them merger talks or takeover talks, Vidal Sassoon halted procedures on about Friday 6th November 1970, three days before André Mizelas’s murder on the following Monday morning. The merger failed because of a difference of opinion between the powers that be! And it is well reported that Vidal Sassoon said, “I am shocked,” when he heard the tragic news.

The changing face of the hairdressing and fashion industry from the mid-sixties to the mid-eighties, meant greater competition for salons like Andre Bernard and ultimately, this led to their end!

This notorious murder case remains unsolved.

Bernard Greenford

I think Bernard Greenford was André Mizelas’s original business partner. In 1948 they opened their first Mayfair salon on Grafton Street. Bernard was married to Linda, who was Sybil Burton’s half-sister (Sybil Burton: formerly Williams. finally Christopher (1929-2013), was the actor Richard Burton’s first wife). The connection between Bernard and Richard Burton was important and extremely fortunate.

In The Richard Burton Diaries, Burton talks of Bernard being in a financial predicament; in May 1969, he says: “Bernard is being squeezed out by his snake-in-the-grass partner Andre.” Infuriated, Burton who likes Bernard (but obviously dislikes Andre because he describes him as a, “sneaky jumped-up-jack of a fellow.”), steps up and helps him by giving him £50,000.

Burton had helped ‘Andre Bernard’ from the outset, lending them substantial amounts of money. Burton says, “Without the luck of association, Andre and Bernard would have been Charlie and Harry back in Whitechapel where they started from.” Burton lent ‘thousands’ of pounds to Andre Bernard – I assume to keep them afloat and to help with expansion?

Richard Burton says Bernard was being ‘squeezed out’ in May 1969, but it was around this time that Bernard left, some say that he left Andre Bernard’s in about 1967 – three years or so before André’s death.

Bernard ‘Bernie’ Mizelas

Bernard ‘Bernie’ Mizelas was André’s younger brother, he ran the northern salons and by all accounts he was a well respected hairdresser. Bernie took over when André died. He was married to Jean.

It seems to me that Andre Bernard’s were going through a strange time when André died, especially because of the merger with Sassoons falling through. But Bernie came down to London and managed to sort of keep it going until the company was eventually bought out.

Hearty Thanks and References

Abandoned Suitcase Reveals A Love Affair

A love affair in a suitcase! Margret:  Chronicle of an Affair May 1969 to December 1970A love affair in a suitcase! Book cover, Margret: Chronik einer Affare Mais 1969 bis Dezember 1970 – Chronicle of an Affair May 1969 to December 1970. Compiled and Published by Nicole Delmes and Susanne Zander; text by Veit Loers and Susanne Pfeffer, at Verlag der Buchhandlung Walther Koenig, 2012. ISBN: 9783863352547. Out of print.

White Columns Gallery, in collaboration with Galerie Susanne Zander | Delmes & Zander, presents this unusual and remarkable collection of photographs and ephemera that relate to a love affair which took place between the Cologne businessman Günter K., 39, and his secretary Margret S., 24, in the late 1960s and early 1970s – Is this revenge porn turned arty-farty? The exhibition runs at the White Columns until April 18th 2015 – Also very interesting Galerie Zander Blog.

margret at the mirrorGünther K. “Margret” 7th December 1970; Original Vintage Print 13cm x 9cm.

To be a hairdresser you’ve got to be interested in people, not just fashion; because as a hairdresser you can’t really avoid getting caught up in the revelations and the machinations of other people’s lives. In a way, hairdressers are voyeuristic; we float around our clients like a camera, intently watching and actively listening while we primp and preen and snip and style, and maybe that’s why I found the discovery of ‘Margret: Chronicle of an Affair – May 1969 to December 1970,’ so fucking compelling.

photographs of margrets hairstyle(great hair) Margret S. by Günther K. 9th January 1970 – pages 22-23.

I originally found ‘Margret’ in the Telegraph and I was instantly mesmerised by her Dusty Springfield-esque bouffant hairstyle and the atmospheric photographs that seemed strangely, beautifully familiar.

margrets hair sampleDated, Friday 4th September 1970, has this hair sample been used by Margret’s hairdresser to either test a L’oreal hair colour (Récital was a very popular home hair colour that would fit the code?): 50% .12 + 50% .14 (a reddy-caramel-ish tint) + 6% H2O2 (20 volume peroxide) or was it to be passed on to her normal hairdresser? Just to say, all my colour formulae are my intellectual copyright – apart from Frances’s, which is, Wella Koleston Perfect: 50% 8/0 + 50% 9/0 + 20 Vol!

The photograph of the hair sample, with it’s simple formula, seems so everyday to me – I love it because of the background context it provides to the narrative! I don’t know what it says in the book (which I would LOVE to own) about Margret’s hair; but Museperk says or maybe quotes, “We also observe Günther’s apparent transformation of his secretary from a shy, simple, mousy-haired girl to a modern, sophisticated woman with a fiery red high-maintenance beehive hairdo.”

Galerie Zander says, “Somehow, the ultimate symbol of the man’s control is the absurd bouffant hairdo that the woman wears in almost all of the photos, regardless of how little else she has on. It feels to me like a giant handicap that her culture has foisted on her – a notably stylish ball-and-chain.”

A “high-maintenance ball-and-chain hairdo” was pretty much the norm in the 1960s; it wasn’t until the mid to late 1970s that time consuming sets and comb-outs started to fall out of fashion and the ubiquitous blow-dry came to the fore – Don’t pull time out of joint OUTRAGEOUS blog.

All of these wonderful photographs are courtesy of Galerie Susanne Zander | Delmes & Zander Visit Their Website, and you might want to follow White Columns Gallery on Twitter?

Rita Tushingham with Peter Finch in Girl With Green Eyes (1964)Rita Tushingham with Peter Finch in “Girl With Green Eyes” (1964)

The photographs of Margret and the love affair, remind me so much of Hazel who looked like Rita Tushingham in ‘Girl With Green Eyes,’ a film of the book (published 1962) written by the Irish novelist Edna O’Brien – who’s hair I used to do in the mid 1970s.

Edna O'Brien 1974. Photograph by & courtesy of Fay GodwinEdna O’Brien 1974. Photograph by & courtesy of Fay Godwin.

Hazel lived with her boyfriend in an arty flat overlooking Wandsworth Common. I stayed the night and  went for a beer with her boyfriend and we talked about the art market – he was an interesting and good bloke. In the morning I talked to Hazel about her hair colour while I watched her put her face on in the bathroom mirror; he dropped us off outside the Chelsea fire station on the King’s Road. And she confided in me, “I’m going to ditch him,” which shocked me. And I felt as though in one boozy night, I’d experienced the beginning, middle and end of their love affair! And thus the love affair between Margret and Günther seems almost like a real memory to me.

My Top Ten Hairdressing Tips

hairdressing tips - Model: Anik, Photographer: Chris Roberts 1981, Hair: Ian Robson. London - Willie Christie's Studio

Hairdressing Tips – Don’t Try This At Home!

I often get asked online for hairdressing tips, I usually try to come up with something that matches the occasion! However, a client asked me, what is my top hairdressing tip! I wish I’d said, “it’s not that important.” Here are my ten, fairly random, top hairdressing tips – enjoy!

1. You’re Beautiful, I’m beautiful

Everyone has the potential to be beautiful because true beauty comes from within – it’s not about hair, make-up or fashion. It’s about how you feel about yourself and others. Confidence, Empathy and Love are the key words here. Be yourself and release yourself from the constrains of conformity – You’re Already Beautiful, that’s what makes my work so easy.

2. Obviously A Professional Haircut

The key to good looking hair is the haircut! But I would say that wouldn’t I. Get your hair cut every four to six weeks to preserve the style, and every three months to keep it healthy.

3. Gungy Hair

If your hair’s mingin and looking dull, you’ve probably got some form of product build-up or overload; wash it with a deep cleansing ‘clarifying shampoo’. I recommend you use a clarifying shampoo once every two to four weeks to wash away residue – Wella Pure Shampoo and Kevin Murphy Maxi Wash are good. Always use a compatible conditioner after deep cleansing because it turns your hair to straw!

4. Feed You Hair, Eat A Rainbow

Diet doesn’t only effect your health, but also your hair. If your hair is fucked up, feed it! Eat: peppers, sweet potatoes, carrots, spinach, mango, papaya, apricots, blueberries, sardines, salmon, pumpkin & ground flax seeds, walnuts and wheat germ – I’m talking, lots of multi-coloured fruit and vegetables, oily fish, nuts, seeds and grains.

If you are losing your hair, start off by taking a multi-vitamin supplement, then check your diet and lifestyle.

5. There Are Three Products Everyone Should Have: Dry Shampoo, Argon Oil and L’Oreal Elnet Satin Hairspray

Dry shampoo is great for oil build up, it gives more time between washes and gives volume to fine hair – if left in! I like L’Oréal Professional Techni Art Fresh Dust and Batiste Original Dry Shampoo (Matt finish, slightly dusty, better on blondes than on brunettes).

Love hair oil – Argon to baby oil it doesn’t really matter what oil. Apply a microscopically small amount of oil to the scalp (1-3 drops for fine hair to 1.5ml on thick wavy hair). Put two drops of oil, say, on to your fingertips and massage gently into the scalp – Not the hair (in reality the oil will mainly be on the hair roots)! The oil will move down the hair shaft quickly and naturally to control the fluff and frizz.

(2 drops of oil plus dry shampoo is totally brilliant for chignons!)

Hairspray is the condiment of the fashionista. A tiny dash of hair sauce and you’re done! Elnet Hairspray is outstanding. Spray lightly on fingers and gently smooth down the fluffy ends.

6. For The Best Hair Day You’ve Had In Months

After shampooing and before conditioning, use a citric acid rinse. Prepare the rinse in a plastic measuring jug by completely dissolving approximately 1/2 (half) teaspoonful of citric acid crystals into 200ml of boiling water. Add 300ml of cold water (you’ve now got 500ml of warm citric acid solution) – give it a stir. (You could use an organic cider vinegar rinse instead if you want: 18ml vinegar + 500ml warm water). Carefully pour the citric acid rinse over your hair, avoid getting it in the eyes, leave it on for one minute, rinse off well with cool-cold water… then condition your hair as normal – voilà.

7. Chuck Away That Bloody Hair Dryer Nozzle

Give yourself a break from the dryer and let your hair dry naturally when ever possible; every haircut I’ve ever done will air dry perfectly well. And by-the-way, that fuckin’ nozzle on your professional hair dryer, concentrates the heat to damage your hair – chuck it away now, as it’s almost impossible for you to dry your hair yourself like a professional.

There’s a trend for blow dry bars – you’re not necessarily cheating on your hairdresser, but your hairdresser should do a better job, simply because they know you. I charge about £40 and I’ll give you a free lesson at the same time – if you ask.

8. Use A Toothbrush As A Back-Combing Brush On Thin Hair

Let’s face it, fine, thin hair may need a little extra help to look fuller. Regular back-combing tends to damage the hair, especially when one uses a comb (never under any circumstances use a metal comb for back-combing), however, a soft toothbrush is gentle and easy to use – BTW, just back-comb the roots!

9. Hair Bands Damage Hair – Repetitive Strain Injury

If you continually use one of those cheap ponytail hair bands with a metal joint, day after day, it will always damage your hair at the point of use/contact! I recommend using non-metal hair elastics like 4mm Blax Snag Free Hair Elastics or a ribbon! Nuff said!

10. Split Ends Can Not Be Mended

Split ends can’t be mended, they need to be cut off – not singed off with a lit taper.

However, a quick temporary superficial fix is a freezing cold acid hair bath (like in #6, but freezing-fucking-cold), plus a good deep-conditioner (like Macadamia Deep Repair Hair Masque), plus a leave-in treatment (like Redken Extreme Anti-Snap). And the stylist’s secret is all in the blow-dry – point the hair dryer downwards (from roots to ends) and dry without over heating!

11. Prevention Is Usually Better Than The Cure

That’s it! Need help? Get in Touch.

My 7 Reasons Why You Should Kickstart Your Very Own Salon Blog Comment

One of the most dumb ass and frustrating things that can happen to you when interacting with people is be ignored. I read (you can too @ 7 Reasons Why You Should Kickstart Your Very Own Salon Blog) Connor Keppel’s blog post: “7 Reasons Why You Should Kickstart Your Very Own Salon Blog” and felt the need to comment – My brilliant comment didn’t get to see the light of day – I Was Ignored! Dafuq!

It is So frustrating because filling in those bloody comment boxes (I’ve got one just like it!) is Bullshit – If a real person takes the time and effort to comment, and comments are open, they’ve got the right to be heard. Suck on that Connor Keppel, Marketing Manager at Phorest Salon Software!

Anyway, I run a blog, I can post it here – well a new version of it because I wrote the original on the Phorest Salon Software’s website and therefore it doesn’t exist any more. I Have Rewritten It.

Here is my phenomenal response to: 7 Reasons Why You Should Kickstart Your Very Own Salon Blog ;-)

Firstly, I think that I had better say that I have been blogging for a long time, almost as long as blogging itself! I started my first SlashHair blog in the winter 1997-1998. And I run a number of other blogs which are about website promotion.

The main reason I wanted to comment on Connor Keppel’s blog post was because I felt it needed some ‘clarification.’ But just to say, theoretically, I did agree with most of what Connor said. There are however, some important caveats for the new, virgin, would be salon blogger.

The main issue I have with Connor’s blog post is the expectation of success he raises for the reader, which is all very well, but the reality is that people are not interacting with blogs in the same way as they did five years ago. The reason for this is simple: most blogs today don’t allow worthwhile ‘linkbacks’ to the commentator.

(Linkbacks or should I say, “Incoming Links,” are links that point To the commentator’s Website. They are very important to the commentator and represent ‘one of the main ways’ future visitors will find the commentator’s website. Incoming links from Blogs also help with Search Engine Optimization (SEO) because they are often One-Way. Meaning: they are an un-reciprocated link pointing to Your website – I could drone on for hours and hours about this subject (SEO and Website Linking), but I won’t, even though I want to!)

The reason the linkbacks are almost worthless, is because most Blogs stop the search engines from following the link (good for their SEO, bad for commentator’s). So the value of a linkback is actually determined by what you have to say in your comment that makes people want to visit your website – if you get my drift?

And the reason Blogs have stopped the search engines from following the “Commentator’s Website Link” is partly because of spam comments which are written just to get the link!

People who do not own a blog or a website (and therefore are not interested in website promotion), do read blogs, but they rarely comment!

Writing a blog, like keeping an expansive diary, is extremely difficult and time-consuming. There is an effort::reward calculation; producing high quality, well written / produced content that is informative, engaging and entertaining on a regular basis (Blog 3 times a week) is very hard. Actually, I would say that unless you are able to ‘come-up-with-the-goods’ I would not recommend writing a blog. There are other ways to engage with clients and prospective clients via the internet – and in the real world.

Poor blog content may even damage your reputation or brand!

Another way to effectively engage with people is by writing articles and post them on your own salon website. Articles can create the valued website content that you talk about Connor. As for article subjects: anything that clients frequently ask about, popular/new product information, fashion trends and style predictions, tips, tricks and important information…

BTW, people like photographs, galleries are a good idea.

Number Four: you say, “Drive more traffic to your website.” I agree, blogs can do that, but only when used in conjunction with SEO; which means: high quality relevant content and loads of incoming links!

Number Five: I say, synchronizing social media is a very dangerous thing to do, especially for hairdressers, who repeat/spam the same information everywhere, day after day. Even exciting and informative news can still look spammy when synchronized. Let’s face it, if I follow you on Facebook and Twitter, I don’t want to read the same stuff – if I do, I’ll unfollow one of your accounts! We are not helped by the social media who actively encourage synchronization, maybe as a collective act of self-promotion and togetherness?

Each social networking platform, be it Facebook, Twitter, Linkedin, or dare I say it, Your Website, has its own niche, an identity created by its owner for its users – Facebook isn’t Twitter isn’t Linkedin isn’t your website – the differences may seem subtle sometimes, but they are important to the individual user. Always use different content on the different social networking sites, so when people ‘click around’ they don’t read the same bollocks over and over again, because that’s boring, disengaging and a massive, massive, massive turn-off – even for the client who loves you! The true promotional value of social networking is always measured by what you have to say! Syncing will hurt you.

If you want to set up a website or blog I recommend WordPress. WordPress.org is for people who want to host the blog themselves, and WordPress.com is a free blogging platform which is easy to set up if you want to try your hand at keeping a Blog!

I am wondering why Phorest Salon Software did not approve my comment???

Junior Hairdresser

Junior Hairdresser
Phillip Andrew @PAGladwinHair wrote on #HairHour, I paraphrase:

I’ll be finishing my training soon, and wondering how it’s best to start getting my own clients, Can anyone help? I’ve been looking mainly for models, but I’m about 2 months off of finishing and wanting to start to find the clients.

I replied simply with: I wouldn’t worry too much about getting new clients, worry about the quality of your work, then they’ll come flocking! Because hairdressing is all about results!

Then the NHF for Hairdressers @NHfederation asked:

Why do your clients love you? #hairhour #DontBeModest

And I replied, tongue-in-cheek, “Because I love them.” But the real answer is much more complicated than that!

Later in the frenetic discussion that is #HairHour, HerPassion @thehaircampaign wrote:

Admire your clients lifestyles, take pleasure interacting with them, delight them, understand why they visit you, and your impact on them.

And I thought, let’s be frank, “What a sycophantic, self-serving load of Bollocks!” But then again, analysing your business isn’t a bad thing – it’s just that I have issues with banal statements like, take pleasure interacting with them!

When I was a junior hairdresser and about two months away from going on the floor (becoming a stylist) the last thing that was on my mind was building a clientèle; however, it was then that Oliver went stylist to stylist around the salon, starting from the top, asking them if they wanted to do a photo-session after work that night – It was a Friday! Everyone was saying no because they were going out! The photo-session was to be a ‘before and after’ shoot of a secretary with curly hair for Woman and Home Magazine – No photo credits, just a fee of ten quid, which is worth about one hundred pounds today!

cassie

When Oliver finally asked me, out of utter desperation (because he obviously didn’t want to do it either), I said yes, and I was totally over the fucking moon. I can’t describe how deliriously happy and nervous I was, even though I’d already been on numerous photo-sessions and fashion shows as a junior, assisting a stylist. This was my first solo event! Oliver said, “Don’t tell them you’re a junior!”

About a week after the Woman and Home Magazine photo-session, I was handing blue hair-rollers to one of the junior-stylists (my most hated task) in the custom of a typical douchebag, one blue roller pushed on to the end of each finger! Oliver sidled over to us and said to me, “I’d like you to do a fashion show for Coco tomorrow. By-the-way, Penny Ryder phoned to say that Woman and Home loved your work.” And off he slid.

I looked the junior-stylist in the eye to bring her back to reality, so I could escape the irksome chore, then at my fingers with the last two rollers stuffed on the top and it looked like I was giving her a massive blue plastic V sign, and we both burst out laughing. Happy days.

But at no time was I ever thinking about building a clientèle or why they love me and I certainly was not admiring their lifestyles – I was just doing it!

Why do only 17% of clients return to salons regularly

Bruno's book of haircutting

PhorestSalonSoftware – @thephorestword tweeted during #hairhour:

Well it really is a staggering statistic – I replied listening to my gut feeling, “Quality of work?” And when I say quality of work, I’m thinking; why would a client who’s happy with her haircut want to change her hairstylist?

Jump back in time to the mid to late 1970s, I was working at Ricci Burns in the King’s Road, Chelsea, London and I thought that hairdressers in the provinces (everywhere outside London) were rubbish! Sounds very snobby, judgemental and biased – I know, but it was born out of some personal experience. My clients demanded excellence, their careers often revolved around their appearance, an inferior, sloppy hairdo would not have been accepted. On the other hand, the demand for a high quality hairdo in the provinces didn’t appear to be there; dare I say that clients in the provinces (the general public) wouldn’t’ve even recognised a good haircut in 1976 – yeah, I know that’s a massive generalisation, but what I’m talking about is a demand that drives hairdressing standards.

For me, this whole journey starts in the period between 1970 and the late 1980s, maybe it was when Vidal Sassoon created his line of hair-care products in the early 1970s? Most London salons had their own line of ‘self’ branded hair-care products for sale, but I think Vidal Sassoon was the first to go into major production (with Helen of Troy Corporation), selling in the USA and Europe in 1980. This was the beginning of celebrity hairdresser branded hair-care and beauty products. John Frieda, another big name in the UK, followed suit in the late 1980s. Today there are a plethora manufactured by global beauty companies like: Procter & Gamble (Vidal Sassoon), L’Oréal (Jean-Louis David), Estée Lauder (Bobbi Brown – Makeup Artist) and Unilever (Tigi for hair salons, Toni & Guy)…

Then there was Toni & Guy who franchised their business in the late 1980s – obviously they had their own branded hair-care products! In my view, it was Toni & Guy who not only improved hairdressing standards in the provinces, but also pushed up the price of hairdressing, and they increased competition on the high street. I won’t talk about Unisex (1960s), but that too plays a part.

Over the last five years or so we’ve seen the massive rise of social media which has had a profound impact on television, celebrity culture, mainstream journalism and of course the general public. The image of the self, including the selfie and user-generated photos, take on a new meaning and importance – everyone and anyone can suddenly become a celebrity by going ‘viral’! The public demand for high quality hairdressing hasn’t only arrived, but it may have exceeded the supply! Hence, “Only 17% of clients returned to the salons more than twice.” …The general public aren’t getting the celebrity service they now demand, so they are looking elsewhere for better. They are salon hopping! Actually, they should be complaining.

There is another explanation though:

Firstly, I’m always very suspicious about surveys and survey results & analysis. Phorest, who conducted the survey and who asked the question, are a salon software business – so they do have a vested interest and they will have an angle! I’ve a strong feeling they will say that if you use the Phorest Salon Software, you will be able to identify what’s going wrong and grow your business?

With greater competition on the High Street, salon owners are under more pressure to maximise their income from floor space, so they are renting out chairs to freelance hairstylists, therefore these salons may only be able to accommodate a ‘walk in off the street’ clientèle? …Walk-in clients are not usually regular and loyal. It all depends on the freelance to experienced staff member ratio.

And don’t forget the old adage, “a hairdressing salon is only as good as its worst stylist!”

Cover Image: Bruno’s book of haircutting (Couper les cheveux soi-même) by Bruno Pittini. Copyright & published 1976, this edition by Sphere Books 1979 – My copy is the last one left (I think). The book is a step-by-step guide to cutting your own hair, so, if you’re tired of expensive visits to the hairdresser…

Bruno Pittini (deceased) and I did a couple of fashion shows together in Paris in 1980/81.